General Terms and Conditions

Status August 2024

 

The website and webshop http://www.viennawelcomecard.at is operated by DocLX Welcome Card GmbH (hereinafter referred to as “DocLX”) and is used to sell the Vienna Welcome Card by DocLX.

The Vienna Welcome Card by DocLX is a benefit and mobility card. It includes journeys on public transport operated by Wiener Linien and can be extended with optional digital add-ons such as the Airport Transfer or a Hop-On Hop-Off Tour.

When ordering and purchasing a Vienna Welcome Card by DocLX via the above mentioned webshop or from sales partners, the general terms and conditions set out below apply. In order to use the Vienna Welcome Card by DocLX and its benefits and add-ons with the respective benefit and transport partners Wiener Linien, the City Airport Train (“CAT”) and the Big Bus Vienna (“Big Bus”), the general terms and conditions of the partners must be respected. DocLX assumes no liability for the execution of the digital overview of all benefit partners and the add-ons offered, but only for the possibility of utilising the services provided by the Vienna Welcome Card by DocLX benefit partners, Wiener Linien, CAT and Big Bus.

 

1. VIENNA WELCOME CARD by DocLX 

(1) Definitions

(1.A) The Vienna Welcome Card by DocLX is a benefit-based service that offers the purchaser discounts on services and products from benefit partners and enables free use of public transport in the Vienna core zone.

(1.B) The Vienna Welcome Card by DocLX is operated by DocLX Welcome Card GmbH. 

(1.C) The purchaser of the Vienna Welcome Card by DocLX is hereinafter also referred to as the "cardholder".

(1.D) The purchase of the Vienna Welcome Card by DocLX entitles the purchaser to utilise the benefits of services listed in the digital overview of all benefit partners, as well as optionally purchased digital add-ons. The digital overview of all partners is available to the purchaser free of charge in our web shop and in the Vienna Welcome Card by DocLX app (hereinafter referred to as the "app"). 

(1.E) The services are provided or made available by third parties or benefit partners of the Vienna Welcome Card by DocLX. When using the Vienna Welcome Card by DocLX and utilising the services offered by the benefit partners and add-on partners, the customer enters into a contractual relationship with the respective benefit partner and optionally with add-on partners. If applicable, their general terms and conditions apply. DocLX assumes no liability for the services offered by the benefit partners, but only for the possibility of utilising the services provided by the benefit partners/add-on partners. 

(1.F WIENER LINIEN GmbH & Co KG, Erdbergstraße 202, 1031 Vienna (the “Wiener Linien”) is the partner for the network ticket, which is valid for 24h, 48h, 72h or a flexible weekly ticket for Viennese public transport after appropriate validation. One child under the age of 15 or one dog travels free of charge. 

(1.G) Big Bus Vienna GmbH, Walfischgasse 5/4, 1010 Vienna (“Big Bus”) is an add-on partner for hop-on hop-off tours. The digital add-on can only be purchased digitally in conjunction with a Vienna Welcome Card (24h, 48h, 72h, flexible weekly ticket). The Big Bus Ticket is valid for the entire duration of the card. 

(1.I) City Air Terminal Betriebsgesellschaft m.b.H., Office Park, Postfach 1, 1300 Wien-Flughafen (“CAT”) is a partner for the add-on Airport Transfer. With this ticket, the CAT can be used for one journey to and from the airport. City check-in at the CAT terminal at Wien Mitte railway station is also included.

 

(2) Partner services

(2.A) The services offered by the benefit partners and add-on partners are available to Vienna Welcome Card by DocLX customers for the duration of the runtime of their card. The services listed in the digital overview of benefit partners are available to customers who can present a valid Vienna Welcome Card by DocLX. All benefit and add-on partners listed in the benefit partner overview in the web shop or in the app are obliged to make their services available to cardholders. Unless otherwise stated in the overview of advantage partners or in the app, the services must be provided in full in terms of quantity and quality within the regular opening hours, provided that there are no closures due to damage, renovations or similar, and in accordance with the respective general terms and conditions or conditions of carriage of the advantage partners, if applicable. +

(2.B) The customer can find the current overview of all benefit partners at any time as content in the Vienna Welcome Card by DocLX webshop and in the benefit partner overview in the app. Due to unforeseeable and extraordinary circumstances beyond the control of DocLX, information on the benefit partners will occasionally be amended to reflect unavoidable changes in the services offered (e.g. should a benefit partner cease its business activities or should facilities no longer be accessible to the public).

(2.C) The description of the services of the benefit partners in the web shop or in the app is deemed to be accurate and complete at the time of creation. Notwithstanding this, the services offered may be subject to minor changes in order to be easier to find for generic customer searches. DocLX assumes no liability and/or guarantee for benefits granted by the partners to cardholders. All information is provided without guarantee. Vienna Welcome Card by DocLX benefits are subject to change without notice. The photographs are for information purposes only and are not binding.

(2.D) The description of the add-on services in the web shop and in the media is deemed to be accurate and complete at the time of creation. Notwithstanding this, the services offered may be subject to minor changes. DocLX assumes no liability or guarantee for benefits granted by the partners to cardholders. All information is provided without guarantee. Add-ons are subject to change without notice. The photographs are for information purposes only and are not binding.

(2.E) In general, there may be restrictions on the use of the offers of the Vienna Welcome Card by DocLX due to the opening hours of the benefit partners and the operating hours of the add-on partners; this is mainly because some offers depend on the weather and season and therefore cannot be offered during the entire promotion period of the Vienna Welcome Card by DocLX. The opening hours in the digital overview of the benefit partners or in the app are without guarantee and are the information provided by the benefit partners or add-on partners (please refer to the websites of individual benefit partners/add-on partners for current opening hours and offers).

(2.F) When using the services offered, the cardholder becomes a contractual partner of the relevant benefit partner/add-on partner and the general terms and conditions of the respective partner apply. In addition, statutory warranty claims and other liability claims in relation to the services are to be asserted exclusively against the respective benefit partner/add-on partner.

(2.G) DocLX shall only be liable for the ordering process, the payment process and the delivery or display of the Vienna Welcome Card by DocLX including Add-Ons in the app, as well as with regard to the applicable statutory provisions in this respect. DocLX shall under no circumstances be held responsible or liable for the services of benefit and add-on partners who provide the services.

(2.H) DocLX will not provide any compensation if a service offered, e.g. attraction or other facility, is closed or inaccessible. Furthermore, no refund will be made for services that were not utilised during the stay and are no longer offered on a return visit. Furthermore, DocLX reserves the right to terminate the contract with the benefit partners/add-on partners at any time for good cause without having to compensate the cardholders for no longer being able to make use of the services offered.

(2.I) In general, DocLX accepts no liability for any losses incurred by the cardholder.

 

(2.1) Wiener Linien

By using the Wiener Linien ticket included in the Vienna Welcome Card by DocLX, the cardholder becomes a contractual partner of Wiener Linien. The conditions of carriage of Wiener Linien and the VOR fare regulations apply in the currently valid version, which can be read here: 

http://www.wienerlinien.at/eportal3/ep/channelView.do/pageTypeId/66526/channelId/-49346

(2.2) Big Bus Vienna

The following provisions apply to the use of the Big Bus Vienna ticket provided:
https://www.bigbustours.com/de/vienna/geschaftsbedingungen/

(2.3) CAT - City Airport Train

The following provisions apply to the use of the Airport Transfers add-on:
https://www.cityairporttrain.com/de/terms

 

(3) Conditions of validity

(3.A) The Vienna Welcome Card by DocLX including add-ons is non-transferable and may only be used by the specified cardholder during the selected period of validity.

(3.B) The digital overview of all current service and add-on partners that cardholders can use is available in the web shop or in the app.

(3.C) The Wiener Linien ticket is either valid for 24h, 48h or 72h or is available for purchase as a flexible weekly ticket and must be activated in the app. The discounts of the benefit partners, the airport transfer and the hop-on hop-off tour can be used during the period of validity of the Vienna Welcome Card by DocLX

(3.D) As soon as the customer has purchased a digital Vienna Welcome Card by DocLX in the web shop, it can be activated if required. The travel and advantage card is valid for the selected validity period and is automatically validated. No extra validation of the Wiener Linien Card, the Airport Transfer or the Hop-On Hop-Off Tour is required.

(3.E) All services of the benefit partners can only be visited or used once using the discount offered by the Vienna Welcome Card by DocLX.

(3.F) The discounts offered as part of the Vienna Welcome Card by DocLX cannot be used together with other discounts offered by the benefit partner for students, seniors, people with disabilities or families.

 

(4) Use/abusive use

(4.A) In order to enjoy the benefits of the Vienna Welcome Card by DocLX, the cardholder must present the benefit card to the benefit partner/add-on partner to verify its validity. With regard to the ticket of Wiener Linien or the add-on partner for the Hop-On Hop-Off Tour (Big Bus) or the Airport Transfer (CAT), the respective conditions of carriage apply. The card must be activated accordingly before using the means of transport.

(4.B) It is prohibited to copy, edit or forge the Vienna Welcome Card by DocLX. In addition, the use of screenshots of a digital Vienna Welcome Card by DocLX is not permitted. In the event of misuse or suspected misuse, the benefit partners/add-on partners and Wiener Linien shall be authorised and obliged to confiscate the Vienna Welcome Card by DocLX without compensation and to file a complaint.

 

(5) Theft/loss

DocLX shall not be liable in the event of theft or loss of DocLX Vienna Welcome Card by DocLX, this applies to end devices as well as codes provided by DocLX, resellers or sales partners. Stolen or lost DocLX Vienna Welcome Card by DocLX codes will not be replaced.

 

2. PURCHASE OF THE VIENNA WELCOME CARD by DocLX 

(1) Order process/payment and delivery

(1.A) The customer can purchase the Vienna Welcome Card by DocLX via the web shop https://www.viennawelcomecard.at/ by following the steps listed there. The card can also be purchased from various sales partners in Austria and abroad.

(1.B) The prices quoted are binding and final and include applicable taxes.

(1.C) Payment for the Vienna Welcome Card by DocLX and digital add-ons ordered must be made using one of the payment methods specified in the web shop. Directly purchased Vienna Welcome Cards by DocLX can be purchased from the sales partner according to the partner's respective payment methods.

(1.D) The following online purchase options are available: The digital Vienna Welcome Card by DocLX can be purchased in the web shop or from resellers on their sales platforms.

(1.E) Digital add-ons can be purchased during the purchase process in the web shop and as voucher codes from resellers of the Vienna Welcome Card by DocLX

 

(2) Right of cancellation

(2.A) When purchasing a digital Vienna Welcome Card by DocLX and add-ons, the purchaser agrees and recognises that he/she has no right of withdrawal.

(2.B) A ticket purchased in our online shop cannot be cancelled. The date and time of a ticket that has already been purchased and activated can no longer be changed due to the requirements of Wiener Linien and therefore cannot be cancelled or refunded.

(2.C) The incorrect entry of data and times when purchasing or activating a digital Vienna Welcome Card by DocLX is not a reason for cancellation. Activation is checked by clicking on the confirmation and authorised by the cardholder. Due to the requirements of Wiener Linien, activated tickets cannot be cancelled or refunded.

 

(3) Use of personal data

(3.A) DocLX has taken appropriate physical, electronic and administrative measures to protect the Customer's personal data and to prevent unauthorised access to such data or unauthorised disclosure of such data. Personal data will be retained by DocLX for as long as necessary to process the Vienna Welcome Card by DocLX order and to comply with legal requirements.

(3.B) Further information can be found in our privacy policy or at:

DocLX Welcome Card GmbH

Ringstraßen-Palais Schnapper

Parkring 20

1010 Vienna

Austria

E: info@viennawelcomecard.at 

 

(4) Applicable law / place of jurisdiction

(4.A) Should any provision of these General Terms and Conditions become invalid in whole or in part, this shall not affect the validity of the other provisions or parts thereof. The invalid parts shall be replaced by the statutory provisions.

(4.B) DocLX reserves the right to amend these Terms and Conditions from time to time, for example to comply with legal requirements or to reflect a change in the way they operate. Changes to the General Terms and Conditions will only apply to future purchases of the Vienna Welcome Card by DocLX.

(4.C) Any legal relationship between DocLX and the Cardholder shall be governed exclusively by Austrian law with the exception of the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict of laws rules of private international law (IPRG). For consumers within the meaning of Section 1 of the Austrian Consumer Protection Act, the choice of law shall only apply to the extent that the required protection is not excluded due to mandatory provisions of the law of the country in which the consumer's usual place of residence is located.

(4.D) Any dispute arising out of or in connection with the legal relationship between DocLX and the Cardholder shall be subject to the exclusive jurisdiction of the competent court for the 1st district (Innere Stadt), Vienna, Austria. If the consumer is domiciled or habitually resident in Austria or is employed in Austria, the court in whose district of domicile, habitual residence or place of employment is located shall have jurisdiction.

Status August 2024