Frequently Asked Questions
Activation and Validation
First download the Vienna Welcome Card app to your smartphone. Then you can easily add your card - either via the link in your confirmation email or by entering your code (this is the order number including hyphens).
Your card is activated using the ‘Activate now’ function. Enter your name and year of birth. You should activate the card either before your first journey on public transport or before you want to use a benefit for the first time (e.g. in a museum, at a tourist attraction or in a restaurant). Once activated, the card is immediately valid and ready for use.
Yes, you can link up to 10 Vienna Welcome Cards to one device. This function is particularly practical for families, groups of friends or travelling parties where one person is responsible for all the cards. All cards can be activated and managed centrally on one device.
If the group wants to split up later or individual people prefer to use their card on their own smartphone, that's no problem either: as soon as a card is activated, it can be transferred to another device directly in the app. There is a field labelled ‘Transfer ticket’ in the app for this purpose. A QR code then appears there, which can be scanned by the other device using the camera. The only important thing is that you have downloaded the Vienna Welcome Card app on your mobile phone beforehand.
Attractions
No, you cannot visit the same attraction multiple times.
The cardholder is entitled to one visit per attraction, regardless of the card type.
Additional visits are not possible with the same card.
Several of our partners offer the opportunity to buy discounted tickets via the Vienna Welcome Card-app.
The Vienna Welcome Card-app will link you to our discount partner's webshop and you can purchase your discounted ticket. Your discounted ticket will be sent to you by our partner, and you can use it straight away or later.
In the discount menu, you will find an overview of all our partners and their discounts. Partners who offer an option to make direct bookings, are marked in the list.
Select the partner and you will be linked to their webshop, where you will either find an already reduced price or you will have to paste a discount code. Please note that you purchase your tickets from the partner in their web shop.
You have purchased two Vienna Welcome Cards and want to move one card to a different device?
Follow these steps:
- Open your Vienna Welcome Card-app
- Go to My ticket
- Push Transfer ticket
- A QR-code pops up which can be scanned with a different phone. Ensure that the app has been installed prior.
- The transfer is completed, and the Vienna Welcome Card can now be used on the other device.
With a Vienna Welcome Card, you can visit as many attractions as you want in one day - there are no limits.
Please note, however, that the Vienna Welcome Card entitles the cardholder to only one visit per attraction; and redeeming only one discount per partner, regardless of the card type.
Repeat visits or multiple redemptions of discounts are not possible with the same card.
The more attractions you visit and take advantage of discounts, the more money you can save.
On our homepage you will find a savings example and the option to calculate your personal visit - click here.
General
After purchasing in the webshop, you will receive a confirmation email. Please read it carefully - it contains all the important information about your Vienna Welcome Card as well as step-by-step instructions on how to activate it.
You will also find a personalised link in the email that you can use to transfer the card directly to your device. Alternatively, you can also enter your order number (including hyphens) manually in the Vienna Welcome Card app.
To activate your card, download the free Vienna Welcome Card app to your smartphone. Activation is done via the ‘Activate now’ function by entering your name and year of birth. You should activate the card either before your first journey on public transport or before you want to use a benefit for the first time (e.g. at an attraction, museum or restaurant). It is then immediately valid and ready for use.
Purchase
You can purchase the Vienna Welcome Card by DocLX from your PC or mobile phone.
Choose from the options 24h, 48h, 72h, or a 7-days-card, as well as the 72h ToGo-card.
Add-Ons
Upgrade your Vienna Welcome Card by DocLX with optional add-ons:
CAT Airport Transfer (round trip)
Big Bus Hop-On Hop-Off for the entire duration of your card (72h for the 7-days-card)
Download the App
Download the Vienna Welcome Card-app from the App Store or Google Play.
Once you have completed your purchase, you will receive an e-mail with the link to your card (and your card code).
If you purchased from a reseller, redeem your given code in the Vienna Welcome Card-app.
Activate
By clicking the link, you transfer the card to the app. You can also enter your card code manually to transfer your Vienna Welcome Card by DocLX to the app.
Once you want to use public transport, you must activate the Vienna Welcome Card by DocLX in the app. To do this, enter your name and birth year and activate the card for immediate use.
If you want to use public transport later, the next day, or the following week, you can activate your card at the time of your choice as explained above.
In any case, ensure to activate your card before your first ride by public transport.
Make Use of Your Discounts
With an active Vienna Welcome Card by DocLX, you have access to all discounts and offers of our partners.
You can either book directly via the app in our partners' webshops or redeem them on-site when purchasing your discounted tickets.
Yes, please contact us during our office hours, Monday to Friday from 9:00 to 17:00 on +43 1 370 7000 - 22 or by e-mail to info@viennawelcomecard.at. We will then remove the card from your mobile phone.
You can then add your Vienna Welcome Card to another device.
The Vienna Welcome Card does not offer special rates for people with disabilities, students, senior citizens or group travellers.
It cannot be combined with other cards, such as a student card, a disability card or the Niederösterreich-CARD.
However, many of our benefit partners grant independent discounts for certain groups of people - such as people with disabilities, students, senior citizens, schoolchildren or groups. Please find out about possible discounts directly on site or in advance on the respective website.
The Vienna Welcome Card offers you numerous benefits for your stay in Vienna. It includes:
1. public transport:
A ticket for unlimited use of public transport in Vienna - including underground, tram, bus, train, rapid transit and the Badner Bahn to the city limits. The Nightline buses are also included. (Note: The Vienna Welcome Card ToGo does not include a ticket for public transport).
2. discounts with mobility partners:
Discounts with numerous mobility providers such as e-scooters, e-bikes, bicycles, e-scooters, taxis, hackney carriages or rickshaws make you flexible and mobile in the city.
3. discounts at top sights:
You receive price advantages and discounts at many of Vienna's most famous sights, museums, exhibitions and attractions - as well as at selected restaurants, shops and other partners.
You can find all discounts and offers in the discount section of the Vienna Welcome Card app or on our website.
Our office hours are as follows:
Phone & Email: Monday to Friday: 09:00 - 17:00.
You can reach us by phone at +43 1 370 7000 - 22 or by email at info@viennawelcomecard.at
Please note: We are offline at weekends and on public holidays and do not answer phone calls and emails.
Purchase
The Vienna Welcome Card is a digital product and is only available in the Vienna Welcome Card-app.
Yes, you can also buy the card in advance and activate it later.
Before your first public transport journey, you can easily and quickly activate your Vienna Welcome Card at any time using the “activate now” feature in the app.
In Vienna, tickets are not scanned and there are no turnstiles or barriers to accessing public transport.
It cannot be determined whether a ticket was used or not. A refund is therefore not possible.
Online at www.viennawelcomecard.at
In selected partner hotels and travel agencies.
Transport
Yes, with the Vienna Welcome Card (24h, 48h, 72h or 7 days) a child up to the age of 15 or a dog can use public transport in Vienna free of charge. As soon as the child is 15 years old, a separate ticket must be purchased.
Children aged 0 to 6 always travel free on public transport.
Many of our benefit partners offer either free admission or discounted children's or youth tickets. Please enquire directly on site to get the best possible price.
The Vienna Welcome Card is valid in Vienna's core zone for 24h, 48h, 72h, or 7 days from activation. Travels on underground, bus, tram, rapid train services, Badner Bahn and Nightline buses are inlcuded.
There are no tickets for 96h (4 days), 120h (5 days) or 144h (6 days).
Here you will find the last stations that can be reached with the VWC:
With the Vienna Welcome Card (24h, 48h, 72h or 7 days), a child up to the age of 15 or a dog can use public transport in Vienna free of charge.
Children between the ages of 0 and 6 travel for free on public transport.
Many partners offer discounted or free tickets for children and young people.
The hop-on hop-off tour with the Big Bus can be purchased as an optional add-on.
If you opt for this additional package, the ticket is included for both lines of the Big Bus - i.e. for the red and the blue route. You can hop on and off as often as you like and organise your sightseeing tour through Vienna as you wish.
The validity of your Big Bus ticket depends on the duration of your Vienna Welcome Card (72 hours for the 7-day card).
In addition, one child under the age of 15 travels free of charge per cardholder.
The Airport Transfer includes a retourn ticket (from the airport to Vienna and back). To redeem your ticket you must have an actived Vienna Welcome Card.
The Vienna Welcome Card without CAT Airport Transfer does NOT include the journey from the airport or to the airport.
One child under 15 travels free per cardholder.